Have you ever had a great customer experience somewhere? We often remember bad customer service experiences more than the good ones but think about one time you recently were treated well. How did it make you feel? When you have a great experience, you feel appreciated, maybe even special, definitely happy and it makes you […]
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We all want to be the business that gets the 5-star ratings, right? A good way to reach that goal is by boosting your customer service! Great customer service is the backbone of a business. Did you know you can boost your customer service by contracting with a Virtual Assistant? Read on… Not only will […]
Read More2019 is the year for INCREASE! I’m claiming increase in my business and all others! It’s a must that we increase our productivity to increase our profitability. When I think of all the things that go into maintaining a successful and sustainable business I immediately think about multitasking, time, schedules, and a load of other […]
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There’s a question that comes up often when Virtual Assistants are talking to each other. What is billable time to your clients and what isn’t? And the answers will often surprise you. They surprise me! The short answer is that anything you are doing for a client should be billed to them. Here’s a quick […]
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Congratulations! You are a business owner! You’ve survived the planning and start-up phases and the initial pains of growing your business. You are now rolling along, actually making money from the business you have always envisioned, but now you realize that administrative “to-dos” are filling up your day. You no longer have the ‘luxury’ of […]
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Are you a small business owner that has researched the possibility of hiring a Virtual Assistant to handle tasks that you can’t seem to get off your to-do list? Do you wonder why VA pricing seems higher than an on-site, in-house administrative assistant? The following article will explain not only the difference in pricing between […]
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In February the IVAA Board made the sad decision that the Live Summit in San Antonio May 8-10, 2019, will be the last Live Summit we host. The Board made the decision based on lower and lower attendance each year which has also come with losses on the conference. The Summit has never been a […]
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Do you flounder when talking to clients about your rates? Or are you still struggling every month to pay yourself or your expenses? If you do, you might want to reconsider how you have structured your pricing. The rates you set in your VA business are extremely important. Revenue is the thing that keeps you […]
Read MoreWhat is a Brand? Your Brand is everything you say and everything you do to build, support and enhance the relationship you have with your Ideal Client. It is the commitment you make to your Ideal Client. It is every promise you make about your intentions, what your solutions are, and how you will deliver […]
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When you are deciding which services you can offer clients, how do you navigate through that thinking process? Often, we think about the things we know how to do based on our last job, or services we are currently offering clients. We come up with a list of services that we can confidently provide, and […]
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